Tutorial

Get started with Zulivio

From install to a full telecalling day. Each step links to the full documentation.

  1. Install Zulivio

    Run the one-command installer on Ubuntu or Debian, or use the Docker Compose or CasaOS route. The installer checks for everything else it needs.

    Open the install page

  2. Understand roles and access

    A strict five-level hierarchy is enforced on the server for every request, so what each person can see and do is not just a checkbox in the interface.

    Roles and access control

  3. Add your team

    Add, edit and remove employees with auto-generated credentials. Every action is rank-guarded on the server.

    Zulivio employee directory with add, edit, reset password, and remove controls

    Employee management

  4. Start the day on My Day

    The telecaller's queue shows who to call, what is due and what is running hot.

    Zulivio My Day screen showing calls made today, overdue follow-ups, leads to contact, and hot leads

    Calling and dispositions

  5. Work a lead

    Call, qualify, log the outcome and book the follow-up on one screen.

    Zulivio lead workspace with contact details, pipeline stage strip, qualification fields, and activity timeline

    Lead pipeline

  6. Log the call

    One tap for the outcome, one for the reason, then back to the queue.

    Zulivio call disposition dialog with connected and not-connected outcome options

    Dispositions

  7. Keep follow-ups from slipping

    Follow-ups are real due-dated records, grouped by when they are due and cleared without leaving the list.

    Zulivio follow-ups queue grouped into overdue, due now, and later today

    Follow-ups

  8. Move leads across the board

    Drag a lead across the telecalling pipeline, or move it from its detail page. The qualification behind each stage is enforced.

    Zulivio lead board with columns for each telecalling stage and draggable lead cards

    Lead pipeline

  9. Assign work and track attendance

    Create work, assign it to a specific employee and move it through a guarded status pipeline with a full audit trail. Attendance is an explicit shift and break state machine with server timestamps.

    Zulivio assignments board with a guarded status pipeline

    Work assignments

  10. Review the dashboard and back up

    One screen shows the organization's operational health, updated live. All data lives in PostgreSQL inside a named Docker volume, so back that up before upgrades.

    Zulivio master dashboard showing headcount, assignment status, and live attendance

    Backup and restore